Customer Service Specialist/ Office Admin

Join our Team!

Our Mission Statement:

Our Goal is to make our customers SMILE by providing beautiful & durable products, a stress-free process, and a seamless experience from quote to installation.”

Core Values:

Community Accountability

Integrity Commitment Kindness

We are looking to add someone to our team that has a positive attitude, is customer centric, trainable and looking to move up within the company. A qualified applicant will have excellent computer and communication skills, customer service experience, weekend availability, and be able to resolve conflicts and issues should they arise. Candidates must have a clear and friendly telephone voice. This is a front-line position for our company and strongly influences how customers feel about us.

Responsibilities

• Data Entry with high accuracy
• Interact with customers over the phone, email, or online chat in a professional positive manner
• Handle inbound calls and make outbound calls
• Provide excellent customer Service & de-escalate conflicts should they arise
• Achieve weekly and monthly quotas
• Weekly reports
• Keep customer data secure
• Keep customer data accurate and up to date
• Being pro-active and working with a team is a must

Education Requirements

• High School Diploma

Experience Requirements

• De-escalation
• Data Entry

Desired Skills

• Active listening
• Verbal communication
• Critical thinking
• Problem solving
• Interpersonal skills
• Tenacity
• Resiliency
• Patience
• Follow written and verbal instruction

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Hours

40

Salary (in USD)

$17 to 21