We placed an order with windows direct on September 18, 2025. This order was for window replacement for our home. We put down half of the full amount at time of contract. We have not heard from this company. Upon trying to contact them, the company spokesman says someone will call within a few days. Never a call back. I understand delays but this is ridiculous. I have lost faith in this company. Use caution when dealing with them. This is dishonest and disheartening.